Privacy & Cookies Policy
Last updated: 24-Nov-2022
Information we collect
We will collect and process the following personal information about you:
- Email address
- Mobile number
- Residential address
- Payment information
How we collect your information
We collect/receive information about you in the following ways:
- Contact form
- Email signup form
- Other booking/registration forms
- Interactions with the website
How we use your information
We will use the information that we collect about you for the following purposes:
- Customer feedback collection
- Processing payment
- Manage customer order
- Administration info
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent is granted unless we are required to do otherwise by law.
How we share your information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
Joining our email list
As part of the sign-up process to our email list, we collect personal information. We use that information for the following reasons: to send you newsletters and other information that you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are up-to-date and that you’re happy with the Service. We never rent or trade email lists with other organisations and businesses.
We use a third-party provider, Drip, to deliver our emails and newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email campaigns.
You can unsubscribe from our email list at any time by clicking the unsubscribe link at the bottom of any of our emails, or by contacting our Data Protection Officer (see below).
Retention of your information
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to our Data Protection Officer (see below). We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to our Data Protection Officer (see below).
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third party links
Grievance/Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer, Scott Johnson, at email@example.com. We will address your concerns in accordance with applicable law.
Last Updated: 24-Nov-2022
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience to help speed up your future interactions with our website.
Types of cookies we use
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
These cookies remember choices you make to improve your experience. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site. For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
Managing cookie preferences
When you first visit this website, you will be invited to set your cookie consent preferences using the cookie banner at the bottom of the screen. You can change your cookie preferences at any time by clicking the cookie icon in the bottom left corner of this website. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different web browsers provide different methods to block and delete cookies used by websites. You can change your browser settings to block or delete the cookies by going to the settings or preferences section for that browser, or by reading your browser’s official support documents.